Customer Success Specialist (Weekends Off)

Job Overview

ibex. Pakistan currently has a job opening for the role of Customer Success Specialist in Karachi. In this role, you will represent top international companies and provide customer support to their US-based customers. You will handle a large number of incoming calls and chats for customer issues and inquiries on a daily basis. The ideal candidate should have excellent English and communication skills, be professional, multitask effectively, handle sensitive information discreetly, and be passionate about delivering world‑class customer support.

Job Description

• Professionally manage a high volume of incoming calls or chats from US-based customers and address complaints, requests, order status, follow-ups, and general inquiries promptly.
• Provide accurate information on products, services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures.
• Identify customer needs a...