Customer Success Specialist - Thai - KL

We are looking for passionate and customer-focused individuals to join our team as a Customer Success Specialist (Thai Speaker) . In this role, you will handle customer enquiries via inbound calls and email while delivering an excellent customer experience for a global brand.

Key Responsibilities

• Respond to customer enquiries professionally via phone and email
• Assist customers with online orders and payment-related queries
• Provide timely resolutions while maintaining high customer satisfaction
• Escalate priority issues when necessary
• Ensure customer data and confidential information are handled securely
• Work closely with other team members to continuously improve the customer support experience
• Achieve KPIs and maintain service quality standards

Requirements

• Bachelor’s Degree, Diploma, or equivalent in any discipline
• Fluent in Thai and English (readi...