Customer Success Specialist – Mandarin

Customer Success Specialist (Local) – Mandarin | Hotel Industry | Kuala Lumpur (GTower) Up to RM4500 + Language Allowance | 24/7 Rotational Shift (5 days work / 2 off) | Onsite | ASAP Start

We are hiring a Mandarin-speaking Customer Success Specialist to join a leading hotel industry support team based in Kuala Lumpur (GTower) .

This role is ideal for candidates with strong customer service skills, a problem-solving mindset, and interest in financial services and banking operations.

Key Responsibilities:

• Educate customers on self-service banking and digital channels
• Conduct transaction verification callbacks and request supporting documents when required
• Understand customer needs and provide accurate, solution-focused support
• Perform KYC-related tasks in line with compliance requirements
• Maintain high service quality and customer satisfaction standards