Customer Success Specialist

Job Overview

We are seeking a Cantonese-speaking Customer Success Specialist on behalf of our client, a leading global reservation brand, to deliver exceptional customer experiences and support business growth.

In this role, you will support customers via inbound calls, chats and emails, ensuring a smooth online booking experience. You will be part of a high-performing, multicultural support team that represents the clients values of professionalism, quality, and customer-first service.

What You Will Do

• Provide excellent support to customers via phone, chat and email.
• Assist with online orders, inquiries, and issue resolution.
• Handle payments and sensitive data securely.
• Maintain a professional and empathetic attitude at all times.
• Escalate complex issues to the appropriate teams.
• Collaborate with team members to enhance customer experience.
• Stay updated on products and meet performance KPI...