Customer Success Specialist - Cantonese - Penang
Teleperformance • , , malaysia, , , malaysia • Posted June 10, 2026
About the Role
Overview
TheCustomerSuccessSpecialist(CSS)willberesolvingcustomerqueries,recommendingsolutionsandguidingusersandcustomerstoprovideOutstandingCustomerExperiences(CX).
Qualifications
- Educational:Allmajors
- Language:English-Intermediate(B2) & Cantonese
- Keyboardskills:Speedgreaterthan50wpmandaccuracyminimum98%
- Listeningskills:Advanceskill
- Speakingtechniques:BasicCSneeded,goodintonation,pronunciationclear,nofillerwords(abletohandleoutboundcall/voiceifneeded)
- Possessatleast1-yearrelevantcustomerserviceexperiencedigital/inbound/outbound
- PriorexperienceinhandlingLiveChat&DigitalTeamorfamiliarwithSocialMedia
- Possessstrongcommunicationskills,includingtheabilitytoconverse,readandwrite(type)effectivelyinthenativelanguage
- Abilitytomultitask,detailorientedandpossessgoodproblemskills
- Customerorientedwithstronginterpersonalskillsandtheabilitytocommunicateeffectivelyw...