Customer Success Specialist

Informa PLC • Cambridge, England • Posted June 30, 2026
About the Role

Job Description
Taylor and Francis is looking for an experienced Customer Success Specialist. This role is for someone who demonstrates core customer service competencies and is looking to take the next step in their career.
We are looking for ambitious individuals to be responsible for ensuring customers achieve their desired outcomes while using our products and services. This role serves as the primary Customer Service contact for assigned strategic accounts, driving customer satisfaction, first-time resolution, and low effort through proactive engagement and exceptional support.
What you’ll be doing:
Take ownership of customer queries received via phone, email, live chat, and in person through to resolution in line with policies/procedures, KPI’s and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact.
Be the primary Customer Ser...
        