Customer Success Program Lead

We are seeking a motivated and creative Customer Success Program Lead to join our team, reporting directly to the Head of Customer Success. This role will be pivotal in driving the execution of global enablement and customer success activities for Open Research (OR) B2B agreements. The Program Lead will own the tracking of key metrics, transforming data insights into actionable interventions, reporting on pipeline and agreement success, and leading the rollout of innovative models and tools to ensure the success of OR agreements. This is an exciting opportunity to foster commercial and customer success across global markets and shape the future of Open Research at Taylor & Francis.

Key Responsibilities

• Own and report on key OR agreement program health metrics and drive cross functional actions to develop Taylor & Francis’ transformative agreement (TA) program and the transition to open access publishing