Customer Success Operations Analyst

Manchester or Slough (Hybrid 8 days a month in office)

Competitive + Bonus

We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract . Reporting into the Senior Director of Customer Success , you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation.

This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment . You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes .

What You’ll Be Doing

• Supporting the administration and ongoing configuration of Gainsight , including he...