Customer Success Manager with Concerto

Overview

As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers—ensuring they realise maximum value from our SaaS platforms. You’ll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings.

You’ll work closely with cross-functional teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You’ll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices.

Responsibilities

• Customer Relationship Management
• Own and nurture relationships with a portfolio of customers, acting as their primary point of contact.
• Understand customer goals and align product usage to deliver measurable outcomes.
• Conduct regular MBRs and ...