Customer Success Manager - UAE or KSA based only

Customer Success Manager at SAP. This role engages with SAP’s customers to accelerate value realization, ensuring business outcomes via consumption of purchased solutions and success service entitlements, driving mutual success through the LACE cycle. The position can be based either in Dubai, UAE or in KSA.

• Develop and implement account strategies and consumption plans that drive customer outcomes and support subscription renewal and maintenance.


• Build trusted relationships with customers to support value‑based consumption activities.


• Monitor SLA performance and maintain high customer satisfaction.


• Engage with Global Customer Success Centers to leverage expertise throughout the customer lifecycle.


• Leverage data and tools to track adoption and consumption activities, including Relationship Assessments and Outcome Success Plans.


• Act as primary point of es...