Customer Success Manager

Manchester or Slough (Hybrid 2 days a week in office)

Competitive + Commission

Permanent full time

We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading HCM software portfolio .

As a CSM, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle.

You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success.

Working within the Customer Success Department , you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts.

Key Responsibilities

• Manage a portfolio of VIP custome...