Customer Success Manager

Key Responsibilities:

• Serve as the main point of contact for assigned clients after onboarding.

• Understand client goals and align them with our service offerings.

• Ensure timely responses to client inquiries and resolve issues effectively.

• Collaborate with internal teams to improve client experiences and outcomes.

• Track customer satisfaction and identify upselling opportunities.

• Prepare regular reports on client status and feedback.

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.

• 2+ years of experience in client-facing roles, preferably in consulting or service industries.

• Strong communication, interpersonal, and problem-solving skills.

• Fluency in English; additional languages (e.g., Arabic, Hindi) are an advanta...