Customer Success Manager - Core (Ads, Social, Marketing)

Customer Success Manager – Core

As a Customer Success Manager (CSM) – Core, you will be a trusted advisor responsible for driving adoption, value realization, and long‑term success for Sprinklr’s most strategic customers across the Marketing, Social, and Advertising product suite.

What You’ll Do

Strategic Product Advising

• Lead the strategic technical relationship across Sprinklr’s Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics.
• Act as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks.
• Translate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into Sprinklr configurations and use cases.

Adoption & Value Realization

• Own the end‑to‑end adoption lifecycle across multiple teams, ensuring frictionless onboarding and proactive value expansion.
• Foster relationships with cross‑functional stakeholder...