Customer Success Manager - Apptio
IBM • Bangalore, India • Posted June 23, 2026
About the Role
**Introduction**
**Your role and responsibilities**
Increase adoption in your accounts through the execution of our Standard Success Program.Interact with all levels of leadership within your customer portfolio ranging from analysts to C-Level executivesWorking in conjunction with team members, develop and mentor customers through their roadmap and account planPreserve high renewal rates and partner with Account Management to upsell new servicesDevelop a proficiency in the product capabilities, the discipline of TBM and the service offerings available to the customerMaster the tenets of the Success Program that ultimately drives adoption of ApptioContribute towards defining and refining the initiatives, methodologies, playbooks and programs within Customer SuccessMentor the customer and Apptio employees on various subject matters related to the role
**Required technical and professional expertise**
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**Your role and responsibilities**
Increase adoption in your accounts through the execution of our Standard Success Program.Interact with all levels of leadership within your customer portfolio ranging from analysts to C-Level executivesWorking in conjunction with team members, develop and mentor customers through their roadmap and account planPreserve high renewal rates and partner with Account Management to upsell new servicesDevelop a proficiency in the product capabilities, the discipline of TBM and the service offerings available to the customerMaster the tenets of the Success Program that ultimately drives adoption of ApptioContribute towards defining and refining the initiatives, methodologies, playbooks and programs within Customer SuccessMentor the customer and Apptio employees on various subject matters related to the role
**Required technical and professional expertise**
•
*
*
*
*
*
*
*