Customer success manager (americas)

Location: This position is fully remote. Candidates should be within -3 / -8 UTC (Americas) to support the Americas region. Key Responsibilities Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels. Responsible for addressing and managing customers' health cases assigned to them. Respond to customer inquiries and requests within the Success scope, providing timely and effective solutions. Conduct enablement sessions, product demos, and escalation calls with customers to drive adoption and address challenges. Manage customer escalations and collaborate cross‑functionally to resolve issues and ensure customer satisfaction. Utilize data‑driven insights to understand customer needs and preferences, advocating for their interests within the organization. Identify opportunities for improvement and scalability in customer success processes, contributing ideas and solutions to enhance customer h...