Customer Success Management Manager

Job Title: Service Customer Success Manager

Function: Service / Customer Success

Region: Asia

Reports To: Director, Service Operations, dotted line to Director Service Sales

Job Summary

The Service Customer Success Manager (CSM) is responsible for maximizing customer value and lifetime revenue across Vertiv’s installed base by ensuring successful adoption and ongoing performance of service solutions.

The CSM acts as a trusted advisor to customers, proactively managing relationships, driving service contract renewals, identifying upsell opportunities, and ensuring the reliability and efficiency of mission-critical infrastructure, including power and thermal systems.

This role bridges sales, operations, and service de...