Customer Success Executive

About the Role

Aerem‘s Partner Portal is the single interface through which 5,500+ EPC partners access financing, procurement, monitoring, and business tools. The Customer Success Executive (CSE) is the sole owner of this platform‘s end-to-end partner experience from first demo to active daily usage.

This is not a support ticket role. The CSE is expected to be the internal expert, the partner‘s advocate, and the quality control layer that ensures every enquiry raised on the portal reaches resolution within SLA.

Key Responsibilities

1. Portal Ownership & Expert Knowledge

• Maintain deep, working knowledge of all seven Partner Portal modules: Financing, SunStore, AeROC, Design Services, Proposal Maker, Marketing Hub, and Knowledge Centre
• Serve as the single internal expert and point of escalation for any partner-facing issue related to the portal
• Proactively iden...