Customer Success Director

The Customer Success Director for E-Invoicing, Tax & Compliance is responsible for driving adoption, retention, and expansion across our most valuable tax, accounting, and compliance customers. This role serves as the primary strategic advisor and trusted partner to C‑suite executives and senior stakeholders at tier‑1 corporations.

This position requires deep understanding of tax operations, regulatory compliance, e‑invoicing mandates, indirect tax (VAT/GST), corporate tax, and financial reporting requirements. The Senior CSM will orchestrate complex, multi‑stakeholder engagements across finance, tax, accounting, treasury, and IT departments while driving measurable business outcomes that ensure long‑term customer success and revenue growth.

• Customer Relationship Leadership – Build and maintain C‑suite relationships with CFOs, Chief Tax Officers, Tax Directors, Finance Directors, and Controllers.
• Business Value Delivery – Demons...