Customer Success Director

In this opportunity as a Customer Success Director, you will:

• Customer Relationship Leadership - Build and maintain C-suite relationships with CFOs, Chief Tax Officers, Tax Directors, Finance Directors, and Controllers.
• Business Value Delivery - Demonstrate quantifiable ROI and business impact through metrics: time savings, audit risk reduction, compliance accuracy improvements, process efficiency gains.
• Revenue Growth & Retention - Achieve 95%+ logo retention and 120%+ Net Revenue Retention targets.
• Expansion & Upsell - Identify and qualify expansion opportunities across tax, accounting, treasury, and IT departments.
• Product Adoption & Value Realization - Drive product adoption across all licensed solutions to maximize customer value and stickiness.
• Training & Enablement - Coordinate comprehensive onboarding programs for new tax software deployments.
• Customer Advocacy & Voice of Custome...