Customer Success & Client Retention Expert

Customer Success & Client Retention Expert

Location: Remote (Open Worldwide)

Schedule: Part-Time (<30 hours/week)

About the Role

We are seeking a Customer Success & Client Retention Expert to enhance the customer experience and drive long-term client satisfaction. This role is ideal for someone who excels at building relationships, reducing churn, and creating strategies that improve customer loyalty and engagement.

You will work closely with leadership and cross-functional teams to optimize the customer journey, identify retention opportunities, and ensure clients receive exceptional support from onboarding through ongoing engagement.

Key Responsibilities

• Analyze and optimize the customer journey to improve satisfaction and retention.
• Develop and implement proactive retention strategies to reduce churn.
• Collect and analyze customer feedback to identify actionable...