Customer Success Analyst

Key Responsibilities

Performance Analytics & Reporting

• Develop and maintain dashboards tracking key success metrics including Account Management & SIP, pipeline health, training completion and impact, account plan quality and completion, and sales execution consistency.
• Prepare weekly and monthly performance reports for the Area Head of Customer Success and Area Sales Leadership Team.
• Monitor sales tool adoption rates and flag gaps or inconsistencies for remediation.

Sales Coverage & Execution Support

• Support the Sales Coverage Process by tracking coverage plan execution and adherence across the area.
• Maintain and update SFDC records, ensuring data integrity and hygiene across the area in line with regional and global standards.
• Assist in the administration of SIP (Sales Incentive Plans) and flag discrepancies for review.
• Support CSB reporting processes as required.
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