Customer Success Account Manager

The Customer Success Manager for subscription services is responsible for promoting customer loyalty by ensuring that customers successfully achieve desired outcomes through full adoption of provided subscription services. Drives end-to-end adoption cycle by partnering closely with sales accounts teams, delivery teams, partners, and other relevant resources.

DUTIES AND RESPONSIBILITIES

CUSTOMER SUCCESS MANAGEMENT

• Develop trusted advisor-relationships with our customer’s senior/strategic management, executive sponsors, and key influencers among stakeholder groups that will be affected.
• Develop Customer Success Plans and Quarterly Success Reports for customers
• Conduct Quarterly Success Reviews for customers and drive collaboration for progress towards outcomes
• Ensure all activities to drive adoption is aligned with and contributes to internal group’s desired business outcomes