Customer Solutions Specialist

About easyhome

easyhome is Canada’s largest lease‑to‑own business. We help Canadians build brighter futures by offering flexible payment plans to furnish their homes and improve their quality of life.

A day in the life of a Customer Solutions Specialist

• Customer Engagement & Sales
  • Build strong customer relationships by welcoming and engaging customers in person, over the phone, and via email.
  • Interview customers to understand their financial and personal needs and match them with the appropriate financial, leasing, and/or service product solution.
  • Transparently communicate lease and credit terms and conditions and educate customers on credit‑building opportunities.
  • Maximize sales of goeasy’s financial services and home goods through methods such as cross‑selling.
• Account Management & Collections
  • Manage customer accounts, including opening new accounts, updating records, processing payments...