Customer Solutions Account Manager

Career Area

Sales

Role Definition

Oversees and coordinates all sales and various solution programs for a significant client or specific client group.

Responsibilities

• Following organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.
• Consult with dealers and internal business partners on the subject of sales and service support of product to corporate account customers.
• Designing processes for informing customer of rates, shipping date, anticipated delays and any additional information needed by the customer.
• Working directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.

Key Competencies

• Customer Focus — Knowledge of the values and practices that align customer needs and satisfaction as pr...