Customer Software Support Manager

Technical Customer Support Manager
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Payments & Integrations (Confidential Fintech Opportunity)

About the Role

A fast-growing international fintech company is looking for a Technical Customer Support Manager to lead and scale its customer support and technical operations function across multiple European markets.
This role combines operational leadership with strong hands-on technical capability, ensuring high-quality incident resolution, reliable payment processing, and seamless merchant integrations across the full customer lifecycle.
You will act as a key bridge between customer-facing teams and internal technical functions, driving service quality, operational performance and continuous improvement in a dynamic and regulated environment.

Role Purpose

The Technical Customer Support Manager is responsible for l...