customer services officer, (phone banking)

RecruitFirst • Wan Chai, Hong Kong Island • Posted July 02, 2026

About the Role

Overview

Who you'll be working for

Recruitfirst

What requirements you'll need to be eligible

  • Secondary education or above with 1 year customer service experience in banking or investment industry

  • Passed in IIQE or HKSI is preferred but not a must 

  • Excellent written and spoken English and Cantonese, proficiency in Mandarin

  • Good presentation and communication skills

    • What you'll be doing on the job

  • Handle customer phone enquiries in professional manner related to general banking services

  • Maintain good relationship with customers and high- level service standards

  • Solve minor complaints from customers

  • Shift duty may required