Customer Services Officer - Abu Dhabi - Japanese Speker h

Job Summary

To facilitate the VISA application process handle front office back-office operations conducted at the respective Visa Application Centers VACs

Key Responsibilities

• Document scrutiny and collection of applications for visa processing
• Handle customer applicant queries personally or via email telephone
• Handle cash and bank related transactions if assigned and ensure 100 accuracyRecord maintain all application data
• Ensure accurate timely data entry into the system with zero errors
• Ensure all administration and logistics of passport delivery to consulate applicant logistic company etc
• Maintain compliance to the standard operating procedures manuals etc without deviation in process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants customers
• Encourage applicants to provide feedback on services provided and...