Customer Services Junior (Pharma)

SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

Reporting Line

Operational direct reporting to Affiliate Manager or Supervisor; administrative accountability to GBS Supervisor.

Primary Responsibilities

Work with clients and the technical laboratory to scope work for proposals, prepare and submit quotes for USP, EP, and JP compendial testing. Keep client and quote information up to date in CRM / Quotation platforms.
Act as a liaison between clients and the Microbiology and Chemistry department to ensure service is being delivered on-time and with high quality. Provide information / follow up to client, as needed. Upon request coordinate technical support and advice, to maintain high cus...