Customer Services Executive

Job Summary

Responsible for managing and handling customer interactions to ensure efficient, effective, and excellent customer service throughout the logistics and supply chain operations.

Key Responsibilities

• Handle Singapore CCP permit declarations and submissions - ensuring compliance with regulatory requirements.
• Handle Export FCL, LCL, and Air Freight bookings in accordance with customer SOP and service requirements.
• Coordinate and arrange Container Trucking for cargo pick-up and delivery.
• Ensure all bookings are submitted accurately and on time to carriers, co-loaders, and service providers.
• Prepare and verify export documentation, including booking confirmations, shipping instructions, and other related documents.
• Monitor shipment status and provide timely updates to customers.
• Liaise closely with carriers, warehouses, transporters, and internal teams to ensure smooth cargo moveme...