Customer Services Adviser (Inbound)

Contract:

Salary: £25,856

Working hours: 35 hours per week. Working within the hours of 8am to Monday to Friday.

Location: Coventry, CV1 2GN

Start Date: 7th September 2026

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment.

About us

The Financial Ombudsman Service is a free and easy to use independent organisation that plays a vital role in UK Financial Services. Every year we help resolve thousands of disputes between consumers or small businesses and their financial service providers. 

The purpose of your role

Our Customer Call Hub is often the first point of contact for customers who need our help. You’ll play an important role in making sure every customer feels listened to, supported and guided through the early stages of their complaint. As the voice of the Financial Ombudsman Servic...