Customer Service, Warehouse & Logistics Manager
BOZNA MANAGEMENT • nairobi, kiambu • Posted June 22, 2026
About the Role
Job Summary
The Customer Service, Warehouse & Logistics Manager is responsible for overseeing end-to-end order fulfillment operations, including customer service, warehouse management, and logistics coordination. This role ensures efficient inventory management, timely deliveries, high customer satisfaction, and smooth cross-functional operations.
Key Responsibilities
1. Customer Service Management
• Lead and supervise the customer service team to ensure high service standards
• Oversee order processing, returns, complaints, and after-sales support
• Develop and implement customer service policies and procedures
• Monitor service performance metrics (response time, resolution time, customer satisfaction)
• Resolve escalated customer issues promptly and professionally
• Coordinate with sales and operations teams to ensure seamless order fulfillment
2. Warehouse Management
• Oversee receiving, storage, p...
The Customer Service, Warehouse & Logistics Manager is responsible for overseeing end-to-end order fulfillment operations, including customer service, warehouse management, and logistics coordination. This role ensures efficient inventory management, timely deliveries, high customer satisfaction, and smooth cross-functional operations.
Key Responsibilities
1. Customer Service Management
• Lead and supervise the customer service team to ensure high service standards
• Oversee order processing, returns, complaints, and after-sales support
• Develop and implement customer service policies and procedures
• Monitor service performance metrics (response time, resolution time, customer satisfaction)
• Resolve escalated customer issues promptly and professionally
• Coordinate with sales and operations teams to ensure seamless order fulfillment
2. Warehouse Management
• Oversee receiving, storage, p...