Customer Service - Voice and Non-Voice - Easy Account
Sapient Global Services • quezon city, national capital region • Posted June 22, 2026
About the Role
Customer Service Representative - Non-Voice
Metro Manila | Onsite
Job Description
We are hiring Non-Voice Customer Service Representatives to handle customer inquiries through chat, email, or messaging platforms. Deliver professional assistance without using the phone.
Responsibilities:
• Respond to customer inquiries via chat or email
• Provide accurate information about products, services, or accounts
• Resolve issues efficiently and professionally
• Document all interactions in the system
• Escalate complex concerns to supervisors
• Maintain quality, productivity, and customer satisfaction metrics
Schedule & Training:
• Shifts include nights, weekends, and holidays
• Paid training on non-voice processes and platforms
Requirements:
• High School or Senior High School graduate (College preferred)
• Strong written English communication
•...
Metro Manila | Onsite
Job Description
We are hiring Non-Voice Customer Service Representatives to handle customer inquiries through chat, email, or messaging platforms. Deliver professional assistance without using the phone.
Responsibilities:
• Respond to customer inquiries via chat or email
• Provide accurate information about products, services, or accounts
• Resolve issues efficiently and professionally
• Document all interactions in the system
• Escalate complex concerns to supervisors
• Maintain quality, productivity, and customer satisfaction metrics
Schedule & Training:
• Shifts include nights, weekends, and holidays
• Paid training on non-voice processes and platforms
Requirements:
• High School or Senior High School graduate (College preferred)
• Strong written English communication
•...