Customer Service Transformation Project Manager - IMEA

The Regional Customer Service Transformation Project Manager will be managing Customer Service Transformation projects within the region to achieve the 2026 & 2027 roadmap. Under the accountability of the Regional CS Manager, you will manage the customer service transformation projects in collaboration with the country project team in order to implement the Blueprint and the CS function, the Target Operating Model (processes) as well as the tools for Air & Ocean. Reporting directly to the Regional A&O Customer Service Manager and functionally to the Global A&O Customer Service Manager, you will play a crucial role in driving organizational and transformational change throughout the network to enhance service quality and customer satisfaction.

• Manage Customer Service Transformation projects in collaboration with the country project team
• Implement the project governance with the country project team