Customer Service Technical Representative

Customer Service Technical Representative

Location: Bristol

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

Act as Technical Support to Customer Services, dealing with technical queries from administrators & customers. Individuals in this role will provide input to projects and review all procedural changes as well as providing day to day support with more complex customer queries, risk events, work orders and to support and coach less experienced colleagues.

Responsibilities

• Act as technical reference for all administrators ensuring the highest lev...