Customer Service Team Lead

Team Leader – E-commerce Seller Support

Location: Pune

Experience: 4–10 Years

Industry: BPO / Customer Support / E-commerce Operations

Job Summary

We are seeking an experienced and dynamic Team Leader to manage a team supporting sellers on a leading e-commerce platform. The ideal candidate will be responsible for driving operational excellence, ensuring service quality, improving seller experience, and achieving key performance metrics across support channels

Key Responsibilities

• Lead, coach, and manage a team of Seller Support Associates handling seller queries through voice, chat, and email channels.
• Monitor team performance against KPIs such as CSAT, Quality, Productivity, SLA, AHT, Resolution Rate, and Adherence.
• Conduct regular team huddles, feed...