Customer Service Team Lead

Responsibilities

• Manage full order lifecycle including order processing, delivery coordination, invoicing, and issue resolution
• Monitor order and supply status, ensuring timely communication with customers and internal teams
• Handle returns, complaints, and credit/debit processes efficiently
• Supervise and guide customer service team members on daily operations and priorities
• Act as key contact for selected accounts, ensuring service quality and continuity
• Collaborate closely with sales, finance, and supply chain teams
• Support process improvements, reporting, and system utilisation (e.g. SAP)

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, or related field
• Minimum 5 years of experience in customer service, supply chain, or operational roles
• Prior experience in team support or supervisory capacity
• Strong understanding of ord...