Customer Service Team Lead - Engineering, Building Services

Are you an experienced ServiceDesk or service professional ready to step into a leadership role within a fast-paced engineering services environment?

Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is continuing to strengthen its service operations during an exciting phase of growth and performance improvement.

We are now seeking a Customer ServiceDesk Team Lead to take ownership of our Helpdesk function, providing leadership, escalation support and driving high-quality customer service across a busy and dynamic operation.

This is a pivotal role where your leadership, organisation and customer focus will directly influence team performance, customer satisfaction and operational efficiency.

The Role at a Glance

Customer ServiceDesk Team Lead

Dartford, Onsite

Plus Extensive Benefits Package

Reporting to: