Customer Service Team Lead (Cebu) | Onsite

About the job Customer Service Team Lead (Cebu) | Onsite

Work Setup: Onsite (Cebu)

Shift: No Fixed Schedule

Responsibilities:

• Lead and inspire a team of Customer Service Representatives to deliver excellent levels of individual/team performance and customer satisfaction
• Work closely with the team in achieving goals and targets
• Conducts coaching and constant motivation to deliver targets
• Hosting 1on 1's and team meetings
• Keeping up to date with business development and new product lines
• Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota
• Ensure training and development plans are maintained for all team members
• Manage the fair and consistent application of performance management and disciplinary measures as necessary
• Support the Director of Custome...