Customer Service Support

Designation: Customer Service Support

Working Hours: Monday to Friday: 8:00 AM – 5:30 PM (OT available on Saturdays)

Location: Raffles

Support the Lead Solemniser (LS) with queue management and administrative duties to ensure the smooth conduct of ceremonies.

• Assist couples and guests during solemnisation appointments, including registration, witness updates, and reprinting of ceremonial certificates via self-service kiosks.
• Guide and direct guests after their solemnisation to maintain an orderly waiting area and smooth visitor flow.
• Monitor self-service kiosks and provide basic technical assistance when required.
• Handle simple customer enquiries, verify supporting documents for completeness and accuracy, and escalate complex cases to the appropriate channels.
• Assist counter staff with document verification processes, including assessing couples' language pro...