Customer Service Supervisor

Supervision and Leadership

• Provide hands-on supervision and guidance to Customer Care Account Officers to ensure optimal team performance.


• Foster a high-performance culture by setting clear expectations, promoting accountability, and providing continuous coaching.


• Conduct regular training and development initiatives to enhance technical knowledge, soft skills, and customer handling capabilities.


• Monitor daily operations to ensure team adherence to internal protocols, service levels, and company values.

Fulfillment Oversight & Request Processing

• Ensure the timely and accurate fulfillment of a wide range of customer requests, including contract processing, title transfers, refunds, move-ins, and waivers.


• Review and validate customer transaction documentation, ensuring completeness and alignment with standard procedures.


• Aggregate i...