Customer service specialist - real estate
CITYPLOTS • chennai, tamil nadu • Posted June 23, 2026
About the Role
Job Summary
We are looking for a Customer Service Executive who will be responsible for handling customer inquiries, supporting clients throughout the property buying journey, and ensuring a seamless customer experience. The ideal candidate should possess excellent communication skills and a customer-first approach.
Key Responsibilities
- Handle inbound and outbound customer calls.
- Respond to customer queries via phone, email, Whats App, and social media.
- Assist customers with property-related information and project details.
- Schedule site visits and coordinate with the sales team.
- Follow up with prospective customers and maintain regular communication.
- Maintain customer records and update CRM systems.
- Resolve customer concerns and escalate issues when necessary.
- Coordinate with internal teams to ensure timely customer support.
- Collect customer feedback and improve service quality.
- Support post-sales customer engagement activities.<...
We are looking for a Customer Service Executive who will be responsible for handling customer inquiries, supporting clients throughout the property buying journey, and ensuring a seamless customer experience. The ideal candidate should possess excellent communication skills and a customer-first approach.
Key Responsibilities
- Handle inbound and outbound customer calls.
- Respond to customer queries via phone, email, Whats App, and social media.
- Assist customers with property-related information and project details.
- Schedule site visits and coordinate with the sales team.
- Follow up with prospective customers and maintain regular communication.
- Maintain customer records and update CRM systems.
- Resolve customer concerns and escalate issues when necessary.
- Coordinate with internal teams to ensure timely customer support.
- Collect customer feedback and improve service quality.
- Support post-sales customer engagement activities.<...