Customer Service Specialist

MICO WORLD • Jakarta, Indonesia • Posted June 10, 2026

About the Role

About Us

MICO WORLD is a leading global internet company focused on social entertainment, with a diverse portfolio that includes products like MICO, YoHo, TopTop, and SUGO. With years of market expertise, the company has established a strong presence in the Middle East, Southeast Asia, North America, Japan, and South Korea. MICO WORLD operates in over 150 countries and regions, serving a global user base of over 200 million. We are committed to leading the global social entertainment industry, creating more positive emotional values worldwide.



Job title: Customer Service Specialist (for XENA App)

Role Overview : Provide timely and professional support to in-app users, handle inquiries, complaints, and account issues while maintaining high user satisfaction.


Responsibilities

  1. Respond to user inquiries and resolve issues via support channels
  2. Ha...