CUSTOMER SERVICE SPECIALIST II

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

This role is a frontline service position providing assistance to TE’s internal and external customers. The expectation is to provide outstanding service and resolve customer requests in a timely manner, meeting or exceeding Operations and Quality standards. The position involves regular interaction with customers and other functional areas via telephone, email, chat and social media platforms to resolve product and service issues fairly and in accordance with consumer laws.

• Ensure all responses follow approved company guidelines.
• Handle customer concerns by providing appropriate solutions and following up to ensure resolution.
• Resolve, prioritize and research customer issues promptly and accurately.
• Work in partnership with customer...