Customer Service Specialist

About the role

The Customer Service Specialist is the primary point of contact for our B2B customers, ensuring a seamless and positive experience throughout every interaction. This role is responsible for managing the complete order-to-delivery processes with the respective order trends, proactively addressing customer needs, maintain a professional communication ethics and collaborating across internal and external teams to deliver on commitments. By combining operational excellence with a customer-first mindset, the specialist enables trust, reliability, and satisfaction in every transaction.

Key Responsibilities include

Customer Interaction & Relationship Management

• Serve as the Single Point of Contact (SPOC) for customers, ensuring clear, timely, and professional communication managing the import flows, Global Corporate Accounts (GCA), Global Distribution Center (GDC) and other order trends as and when required by the business.