Customer Service Specialist

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Department: Severn Trent Water
Location: Brunel House
Compensation: £26,984 / year

Description
The Customer Service Advisor will manage a range of customer and client inquiries through telephone, web, and email channels, ensuring excellent customer satisfaction and accurate completion of daily tasks.

Key Responsibilities

• Ensure the highest level of customer service is achieved for both external and internal customers, providing excellent satisfaction every time.
• Respond to customer and client enquiries efficiently, ensuring professionalism and empathy in all interactions.
• Prioritise contacts effectively to meet all client and customer operational requirements.
• Maintain and update customer and client databases, ensuring all issues are recorded thoroughly and escalated appropriately....