Customer Service Specialist – Contract Logistics

Location: Gauteng (travel to outsourced warehouse required)
Industry: Contract Logistics | Warehousing | Distribution | Supply Chain

Job Purpose

We are seeking a detail-oriented Customer Service Specialist to support operations within a fast-paced contract logistics environment . This role focuses on managing customer interactions, processing orders, and ensuring accurate communication between clients, warehouse teams, and transport partners. The successful candidate will play a key role in maintaining service excellence, operational efficiency, and customer satisfaction.

Key Responsibilities

Customer & Order Management

• Process customer orders received via email, written instructions, or EDI

• Capture and manage data accurately in the Warehouse Management System (WMS)

• Maintain complete and accurate order documentation

• Communicate or...