Customer Service Specialist – Booking & Reservation Support

Join a global customer support environment supporting a leading online booking and reservation platform. You will assist Cantonese-speaking customers with inquiries related to reservations, account management, and general service support.

This role is ideal for candidates who are fluent in Cantonese and interested in starting or growing their career in an international customer service setting.

Location: Kuala Lumpur (G-tower), On-site
Employment Type: Full-time
Start Date: ASAP
Working Model: Rotational shifts (24/7), 5 working days / 2 days off

Key Responsibilities

• Provide customer support in Cantonese via phone, chat, and email
• Assist customers with booking changes, cancellations, and account inquiries
• Ensure timely and accurate resolution of customer issues
• Follow established se...