Customer Service

MAHLE • Shanghai, Shanghai • Posted June 27, 2026

About the Role

Your Contribution

【Please be noted that this position is based in Chongqing, China】


As a Customer Service, you will be mainly responsible for order to cash process, starting with order intake from customers in NAV system, issuing Order Confirmation, organizing shipments and deliveries, backorder review and following up with payment collection from customers.

  • Provide quotations to customers and key in customer sales order in NAV system, and issue Order Confirmation to customers

  • Provide estimated lead time for customer orders

  • Issue packing list, deliveries, invoices and other shipping documents

  • Invoice and billing reports

  • Coordinate outbound shipments with forwarders and warehouse service provider (3PL), and ensure timely delivery to customers

  • Inform the customer with updates of back order, lead time, and delivery schedules

  • Align with operations Supply Chain team for lead time...