Customer Service Representatives

Madison Recruitment • Whanganui, Manawatu-Wanganui • Posted June 14, 2026

About the Role

Customer Service Representative

Are you a confident customer service professional looking for your next opportunity in the public sector? We are seeking Customer Service superstars to support a busy government agency within a high‑volume inbound contact centre environment in Palmerston North.

This opportunity is ideal for people who thrive in fast‑paced settings, enjoy helping others, and remain calm under pressure. The contract offers long‑term stability with strong potential for extension or permanent opportunities.

What You’ll Be Doing

  • Answering inbound phone calls from members of the public
  • Providing accurate information and resolving customer queries
  • Logging information into internal systems
  • Managing customer interactions with professionalism and empathy
  • Navigating multiple systems in a fast‑paced environment
  • Escalating complex matters to the appropriate teams

    • What We’re Looking For...