Customer Service Representative

We are looking for a Customer Service Representative to handle client inquiries, resolve issues, and deliver exceptional service for our banking platform.

We are looking for a Customer Service Representative to provide outstanding support to our clients. You will handle inquiries across multiple channels, resolve issues efficiently, and ensure a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone
• Resolve account, transaction, and platform issues
• Escalate complex cases to appropriate teams
• Document interactions and maintain accurate records
• Identify opportunities for process improvement

Requirements

• 1+ years in customer service, preferably in fintech or banking
• Strong communication and problem-solving skills
• Fluency in English required; Russian or Spanish is a plus